Privacy Policy
Last updated: April 04, 2026
Our Creek Harbour is an independent community platform for residents and eligible community members connected to Dubai Creek Harbour.
We respect your privacy and process personal data only to the extent reasonably necessary to operate the platform, manage access, support community features, maintain security, and handle support and moderation.
1. Who operates this platform
This platform is operated by a private individual.
For privacy questions or requests, please contact: support@ourcreekharbour.com
2. What data we may collect
Depending on how you use the platform, we may collect:
- account and profile information, such as name and email address
- optional application details, such as phone number and residence-related information
- community-related information, such as district, building, unit, or membership status
- verification-related information and supporting documents you choose to submit
- content you submit, such as messages, marketplace listings, feedback, reports, inquiries, and other user-generated content
- technical and device-related information, such as browser type, device information, push subscription data, and app usage/security logs
3. Why we use your data
We use personal data to:
- create and manage accounts
- review and manage access requests
- verify eligibility or residency where relevant
- provide community features
- support marketplace, messaging, feedback, notices, voting, and related member functions
- improve security, trust, moderation, and abuse prevention
- send operational emails or notifications
- comply with legal obligations and protect our rights and the safety of the platform
4. Services and providers
We use service providers to operate the platform, including infrastructure, database, storage, authentication, email, analytics, and notification tools.
Based on the current platform setup, this may include services such as:
- hosting and analytics tools
- database, authentication, and storage providers
- email delivery tools
- push notification infrastructure
We do not sell your personal data.
5. Analytics, cookies, and local storage
The platform may use functional cookies, local storage, session storage, and similar technologies to support app functionality, login/session behaviour, preferences, performance measurement, and notifications.
Where analytics or performance tools are used, they are used to understand and improve the service.
6. Data retention
We keep personal data only for as long as reasonably necessary for platform operation, access control, verification, security, moderation, support, dispute handling, and legal compliance. Data may then be deleted, anonymised, or retained where required for legitimate record-keeping purposes.
7. Your rights
Subject to applicable law, you may request:
- access to your personal data
- correction of inaccurate data
- deletion where appropriate
- restriction of processing in certain cases
- transfer of your data where technically feasible
- objection to certain processing, including direct marketing where applicable
To exercise any of these rights, contact: support@ourcreekharbour.com
8. Security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, loss, alteration, or unlawful disclosure.
9. International processing
Your data may be processed or stored using service providers located inside or outside the UAE, depending on the technical infrastructure used to operate the platform.
10. Changes
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date above.